Reference

How poppi99 Handles Your Personal Information

When you open an account with us, we collect only what we need to keep your wallet connected and your sessions running — whether you log in from Jakarta via DANA or switch to GoPay from a different device.

Account & wallet dataDANA, OVO, GoPay transaction recordsDevice and session logsYour right to request, correct or deleteDirect contact for privacy queries
poppi99 How poppi99 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Email Privacy Request Send a written request to our privacy team by email. Include your registered account email and the specific data action you want — access, correction, or deletion. We respond to confirmed requests within a reasonable period.
Live Chat on Mobile Open the live chat from your account dashboard on any mobile browser. Our Indonesia support team can triage privacy queries, escalate data requests, and confirm receipt of your submission in real time.
In-Account Help Centre The Help Centre inside your account lists privacy request forms directly. Log in, go to Account Settings, tap Help, and select the Privacy category to submit your request without leaving the page.
HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

Cookies and Session Tracking

We use session cookies to keep you logged in across pages and remember your preferred wallet — DANA, OVO, or GoPay. You can clear cookies via your mobile browser settings; doing so will end your active session and require you to log in again.

Account Security Measures

Every login triggers a one-time verification step sent to your registered phone number. This OTP check is how we confirm it is you before granting access, especially when we detect a new device or a location shift from your usual session.

Data Retention and Deletion

Active account data is held for as long as your account is open. Once you close your account and any outstanding wallet balance is cleared, your personal data enters a deletion queue. The timeline depends on applicable legal obligations in your eligible region.

Who to Contact for Changes

To update your registered email, phone number, or wallet details — DANA, OVO, GoPay — go to Account Settings or contact our live chat. For data deletion requests, the privacy email route gives you a written record of the request and our response.

What You Can Ask and How We Respond

We collect your name, phone number, email address, and identity verification details at registration. We also store wallet references for DANA, OVO, and GoPay transactions made through your account, plus device and session identifiers.

We share only the transaction data those processors need to complete your payment or withdrawal. We do not share your full profile, browsing history, or account balance with any payment provider beyond what the transaction requires.

Yes. Send a request to our privacy email with your registered account details and specify that you want a data access report. We will confirm receipt and provide the information within a reasonable timeframe, subject to identity verification.

Submit a deletion request via the privacy email or the in-account Help Centre form. Once your account balance is settled and any legal retention period has passed, your data is removed from our active systems in your eligible region.

Transaction records — including DANA, OVO, and GoPay payment references — are held for as long as required by applicable regulations in your eligible region. After that period, they are deleted from active storage.

Contact our live chat immediately from your mobile browser. Our Indonesia support team will flag your account for a security review, reset your OTP credentials, and walk you through the steps to secure your session and wallet links.