Reference

Our Legal Terms and What They Cover

This page sets out the conditions that apply when you access poppi99 — covering your account, how we handle payments through DANA, OVO, and GoPay, and the rules that govern your use of the platform.

Account EligibilityDANA, OVO, GoPay TermsPrivacy and Data RightsDispute ResolutionRegional Access Rules
poppi99 Our Legal Terms and What They Cover
CONTACT LEGAL TEAM

How to Reach Us on Legal Matters

Live Chat Support Open a live chat session directly from your account dashboard. Our support team handles legal queries, account access questions, and wallet verification requests around the clock.
Email for Formal Requests Send formal legal requests, data access queries, or account dispute details to our support email. We aim to respond within a reasonable working-day window for documented cases.
Account Help Centre The Help Centre inside your account contains the current terms, update history, and step-by-step guides for data requests — accessible any time you are logged in via mobile or browser.
ACCOUNT AND DATA POLICY

How We Protect Your Account and Data

We keep your account data secure and handle it in line with applicable privacy standards. Here is what that looks like in practice — from how we store your information to how you can request changes.

Data Storage and Retention

Account data including your registered e-wallet details for DANA, OVO, or GoPay is retained only as long as your account is active or as required under applicable law. You can request deletion once your account is closed.

Cookie and Session Policy

We use session cookies to keep your login active across your mobile browser and desktop. No third-party advertising cookies are placed without your consent. You can manage cookie preferences from your account settings page.

Account Security Practices

Access to your account is protected by OTP verification sent to your registered mobile number. We do not store raw passwords. If you suspect unauthorised access, contact live chat immediately to freeze your account.

How to Request Changes

To update your registered DANA, OVO, or GoPay wallet, submit a verified request through live chat with your account credentials. Data correction requests are processed after identity confirmation to prevent unauthorised changes.

Common Questions About Our Legal Terms

These are the questions we hear most from account holders about how our terms apply, what rights you hold, and how to act on them through your account.

Availability depends on local law. If your region restricts access to online gaming services, you may not be eligible to open or maintain an account. We recommend checking your local regulations before proceeding.

We collect the information you provide at registration — including your mobile number and linked e-wallet details for DANA, OVO, or GoPay — along with session data needed to keep your account secure and functional.

Contact our live chat team from within your logged-in account and submit a data request. We will confirm your identity and process the request in line with the retention and deletion rules in our data policy.

We will notify you of material changes via your registered contact details. Continued use of the platform after the update date is treated as acceptance of the revised terms. You can also review the current version any time in the Help Centre.

Start with our live chat support for account-level payment disputes. If the matter relates to your e-wallet provider directly — for instance a DANA or OVO clearing delay — you may also need to raise it with that provider separately.

Yes. You must meet the minimum age required by your local jurisdiction to use the platform. Account holders who do not meet the applicable age threshold are not eligible and accounts may be closed if this condition is not satisfied.